Etsy Account Manager

Job Title: Etsy Account Manager

Company Name: AWM

Location: Remote

Schedule: Full-time, EST time zone

Salary: $6-7/hour

About the Company:

AWM redefines the possibilities of wealth management through transparent & innovative e-commerce solutions, unlocking a passive entrepreneurial investment opportunity for our clients. Our goal is to help our clients achieve freedom of time, money and skill, by offering an all encompassing service of automating their eCommerce operations. We specialise in Amazon FBA Wholesale & Private Label Operations.

Position Summary:

We are seeking a dedicated and experienced Etsy Account Manager to join our team. As an Etsy Account Manager, you will play a crucial role in assisting our clients with their Etsy shops, ensuring optimal account performance, customer satisfaction, and overall success on the platform. If you have a passion for e-commerce, excellent communication skills, and a deep understanding of the Etsy platform, we want to hear from you.

Requirements and Experience:

• Strong Knowledge of Etsy Platform: In-depth understanding of how Etsy operates, including account creation, product listings, and navigating the seller's interface.
• Customer Service Skills: Ability to handle customer inquiries and issues with patience, empathy, and professionalism, ensuring a positive customer experience.
• Communication Skills: Excellent verbal and written communication skills to effectively assist clients and collaborate with the Etsy support team.
• Problem-Solving Abilities: Skill in identifying issues and finding prompt and effective solutions to ensure smooth account management.
• Experience in E-commerce: Understanding of online sales, marketing strategies, and current e-commerce trends to guide clients in optimizing their Etsy presence.
• Basic Legal Knowledge: Awareness of permits and legal requirements for selling various types of products on Etsy, ensuring compliance.
• Organizational Skills: Ability to efficiently manage multiple Etsy accounts, stay organized, and thrive in a fast-paced environment.
• Technical Proficiency: Comfort with using digital tools and platforms for account management, reporting, and implementing marketing strategies.

Key Responsibilities:

• Assist clients in setting up and managing their Etsy accounts, ensuring optimal visibility and performance.
• Provide excellent customer support, addressing inquiries, and resolving issues to maintain a positive client experience.
• Collaborate with the Etsy support team to address technical issues and account-related concerns.
• Implement marketing strategies to enhance product visibility and drive sales on the Etsy platform.
• Stay informed about e-commerce trends and Etsy policies to guide clients in adapting to changes.
• Monitor account performance, analyze data, and provide recommendations for improvement.
• Ensure clients are aware of and compliant with legal requirements for selling on Etsy.
• Proactively identify opportunities for clients to enhance their Etsy presence and increase sales.

We offer a competitive salary based on experience and the opportunity to work in a collaborative and innovative environment. If you are passionate about e-commerce and possess the skills and experience outlined above, we invite you to apply. Join our team and contribute to the success of our clients in the world of online retail.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.