Desktop Support Technician

Desktop Support Technician provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Tasks may include, but are not limited to:

• Responding to client support requests.
• Contacting clients to find out the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training on computer operation and management.
• Completing job reports and ordering supplies.

Requirements:

• Bachelor’s degree in Computer Science or Information Technology.
• Proven work experience as Desktop Support Engineer or Support Technician.
• Good written and verbal communication skills (Hebrew + English)
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.