Strategic Sales Engineer

Logz.io helps cloud-native businesses monitor and secure their environment. Our Open 360™ Platform turns observability from a high-cost, low-value burden to a high-value, cost-efficient enabler of better business outcomes by combining and extending familiar, powerful and relevant Open Source capabilities across Logs, Metrics and Traces – complemented by security monitoring in the form of cloud-based SIEM.

Now developers and engineers can employ an end-to-end, cloud-native observability stack built on scalable and easy-to-use Open Source using a single UI and unified agent – at a cost that anyone can afford. Our customers unlock proactive troubleshooting, faster product delivery and a fully supported SaaS observability platform, all while compounding efficiencies in time and cost.

As an Observability Sales Engineer, you will be responsible for helping customers understand the value of observability and how it can be used to improve their business. You will work closely with customers to identify their observability needs, develop solutions, and implement those solutions by leading proof-of-concepts or assisted trials. You will be the key technical resource for the sales team, driving technical discussions and providing training, support on how to best use our observability platform. The work days are Monday to Friday

Responsibilities:

• Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles, either in a 1:1 or sales team model.
• Engaging with prospective DevOps customers while understanding their day-to-day roles, responsibilities, activities, environment, tools, etc.
• Successfully match customer pain/requirements to proposed solutions
• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
• Manage all technical aspects of RFP / RFI responses
• Effectively communicate customer needs to the R&D teams for future product enhancements
• Effectively define customer success and on-board customers ensuring adoption, and renewal
• Assist in the seamless transition of a new customer from the Sales team to the Customer Success team resulting in a best-in-class on-boarding experience
• Collect and document competitive intelligence
• Lead Proof-of-Concepts and Assisted Trial evaluations in order to deliver technical proof to prospective customers
• Effectively communicate customer insights and feedback to the R&D teams for future product enhancements
  
  

• 3+ Years Experience in Pre-Sales and customer success
• Excellent communication skills
• 3–5 years of experience with observability or application performance management technologies and techniques.
• Experience with software development with at least one of the following technologies: Java,.NET, PHP, Go, or Node.js.
• Experience with DevOps or Site Reliability Engineering practices
• Knowledge of cloud platforms, including AWS, Azure, or GCP.
• Ability to work Monday to Friday
• Ability to creatively explain and present complex concepts in an easy-to-understand manner
• Ability to work for a dynamic, technical organization with a rapidly expanding customer base.
• Can work independently
• Some travel is expected and the qualified candidate will be capable of traveling under normal conditions
• Assist and contribute to the development of our technical enablement strategy (content, labs, tests, etc)
  
  

• Obsess Over Customers
• Act With Courage
• Win As A Team
• Deliver Results