Payments Operation Manager

Description

Tango is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.

Tango live stream was founded in 2018 and is powered by 350+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.

The best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!

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The Payments Operation Manager is a key member of Tango live-streaming Payment’s platform and plays a critical role in ensuring the efficiency, accuracy, and compliance of Tango Money In and Money Out payment operations.

If you have a deep understanding of the payment world, strong analytical skills, and a passion for optimizing business processes, we want to hear from you.

Do you want to join the party?

Responsibilities

• Payment Processing Optimization: Analyze and streamline payment processing workflows to enhance efficiency, accuracy, and compliance with industry standards and regulations.
• Project Management: Collaborate with cross-functional teams, including IT, R&D, Product, Legal and Finance, to ensure seamless and flawless operation of payment processing systems and technologies.
• Risk Management: Identify and assess potential risks with Chargeback and fraud associated with payment processing and AML, developing, and implementing strategies to mitigate these risks.
• Data Analysis: Utilize data analytics tools ( Looker, Tableau ) to monitor and analyze payment trends, identify anomalies, and recommend strategies for improvement, including fee calculation logic and reconcile business activity.
• Reporting: Generate regular reports on payment processing performance, create and monitor business KPIs, providing insights and recommendations to senior management.
• Compliance: Ownership of ongoing industry regulations and compliance standards, ensuring payment processing operations adhere to all relevant guidelines.
• Payments Provider Management: Collaborate with payment providers to optimize relationships and ensure the timely resolution of any issues.
• Quality Assurance: Implement and oversee quality assurance processes to ensure the accuracy of payment transactions and adherence to regulatory requirements.
  
  

• 5+ years of payments online experience in the online/mobile payments industry or in a relevant fintech company.
• Existing experience with card scheme and card payment terminology.
• Strong understanding of payment systems, technologies, and industry best practices.
• Creative thinking and problem-solving approach. Ability to combine business understanding, client requirement business process, and advance technology into revenue.
• Capable of leading and managing cross-company initiatives or processes end to end while building interfaces within many groups—inside and outside of the organization.
• High attention to detail, ability to manage low-level process planning and execution down to the small details.
• Strong analytical and operational skills, enthusiastic and diligent,
• Ability to take a data-driven approach to management and hands-on knowledge with data analysis (SQL) - a must
• Experience using BigQuery or other SQL-based querying languages.
• Highly motivated and passionate with strong engagement skills and responsibility to take ownership of what you do.
• “Get the Job Done!” attitude.