Senior Technical CSM

About Nimble:

Nimble is the pioneering external data platform, simplifying data-driven decision-making with a user-friendly interface that lets anyone access any public web data at scale.We empower businesses with mission-critical external data, enabling them to unlock competitive intelligence, price comparison capabilities, companies’ data for sales and marketing, and the real-time streamlining of public web data sources.Nimble elevates businesses from manual, fragile data pipelines to a fully managed process, enriched with advanced features like bot defense countermeasures, AI-powered data structuring, and much more.

About the Role:

The CSM plays a critical role in bridging the gap between business requirements and the Nimble tech platform. This role entails close collaboration with Account Executives to support both pre-sale and post-sale processes.

The ideal candidate will be responsible for understanding customer needs and requirements, effectively managing multiple stakeholders, and serving as a trusted technical advisor. You will collaborate closely with developers and data engineers across mid-market to enterprise customers, cultivating a deep understanding of their needs and demonstrating how they can leverage Nimble’s platform to accomplish their business objectives.

Job Requirements:

• At least 4 years of customer-facing experience with technical SaaS products, ideally serving engineers, particularly in web scraping or data extraction domains.
• Proficiency in programming languages such as Python, Java, or Node.js.
• Proficiency in working with APIs and log troubleshooting.
• In-depth knowledge of web technologies, including HTML and CSS.
• Exceptional problem-solving and analytical abilities.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Proven track record in managing and nurturing relationships with enterprise clients.
• Ability to work collaboratively in a team and manage different stakeholders.
• Passion about learning new technologies and becoming an expert in your domain.
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

Key Responsibilities:

• Collaborate closely with our Sales team to facilitate technical engagements with key customers, ensuring precise identification of requirements and successful delivery of their success criteria.
• Own the overall relationship with assigned clients, including managing onboarding, implementation, training, driving increased adoption and outcomes leading to renewals, expansion, and maintaining high levels of customer satisfaction.
• Provide technical guidance to customers throughout pre-sales and post-sales delivery processes, addressing any complex technical support or inquiries.
• Foster strong, collaborative relationships with clients, acting as a trusted advisor and bridging the gap between client needs and technical implementation.
• Work in synergy with various departments, including Product and Engineering teams, to resolve customer issues promptly and leverage valuable customer feedback for product enhancement.
• Cultivate a profound understanding of web scraping and web data domains, becoming an expert in utilizing our technology to help customers achieve their business goals.

Why join Nimble?

• As a CSM at Nimble, you’ll join a team of brilliant minds striving to solve the hardest problems affecting public data gathering at scale. If you are looking for a role where you can influence both the company culture and product experience, apply now!