Senior Director, Customer Project Management

ThetaRay is the leading provider of AI-based Big Data analytics.

We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco trafficking, and human trafficking which negatively impact the global economy.

Our Unsupervised and Semi-Supervised Intuitive AI solutions enable clients to manage risk, detect money laundering schemes, uncover operational issues, and reveal valuable new growth opportunities.

Our customers are our most valued asset, and developing a strong relationship is paramount to our success.

As the Senior Director of Customer Project Management, you'll provide strategic leadership to teams responsible for seamless customer onboarding, implementation, and ongoing operational support for our global customers within the finance domain.

The teams are responsible for the successful onboarding and implementation of Enterprise customers at different sizes

Responsibilities:

• Lead a team of Project Managers and Onboarding Managers to ensure successful Customer onboarding and implementation.
• Define the roles, and implement and enforce processes, playbooks, KPIs, and tools to ensure consistent high-quality delivery.
• Identify and resolve customer issues.
• Work closely with cross-functional teams such as sales, product development, and support to ensure smooth onboarding, implementation, and ongoing operations, aligned with client needs.
• Communicate customer feedback and needs to relevant teams to drive product and process improvements
  
  

• Demonstrated leadership with 4+ years managing teams of Project Managers or Onboarding leads for Enterprise customers.
• 10+ years of experience in Project Management \ Onboarding management.
• Proven track record in overseeing project delivery on time and at high quality for complicated B2B SaaS solutions.
• In-depth knowledge of Project Management methodologies, practices, and tools for Enterprise customers of different sizes.
• Exceptional skills in team leadership, mentorship, and fostering a collaborative and motivated working environment.
• Excellent communication and presentation skills
• Proven ability to work collaboratively across teams and departments.
• Strong problem-solving and decision-making skills
• Strong organization and management skills
• Prior experience in a fintech company - a big advantage.
• English - High Proficiency - a Must.
• Relevant Bachelor’s degree