Sales Operations - BI

The BI role will focus on driving data-driven change management and sales enablement across geographies, segments, and solution areas. The role will involve assessing and evaluating seller’s knowledge gaps, developing strategies to ensure behavior change, and training and coaching field and partner sellers. As a trusted advisor and subject matter expert, the BI role will be accountable for leading a data-driven organization in CEMA, driving the adoption of new tools and processes, and ensuring behavior change. The role will also involve project/program leadership, including developing, driving, and executing multiple projects/programs and teams across organizational boundaries. The BI role will collaborate with business, platform, and tools experts to provide updates, report key metrics, and address any tools, platform, or business escalations. The role will also oversee the tools catalogue and the Microsoft Data Dictionary, ensuring tools enablement for the organization. The BI role will have a business impact by establishing and monitoring business goals and targets for the adoption of business models that generate net new revenue and realize a better customer and partner experience.

Responsibilities

• Data driven change management & Sales Enablement
• You will drive the adoption of new tools, processes, and ways of working across geographies, segments, and solution areas
• You will assess and evaluate seller’s awareness, desire and knowledge gaps on new tools, processes, and ways of working and develop strategies and tactics to ensure behavior change.
• You will train and coach field and partner sellers on new tools, processes, and ways of working as a subject matter expert to drive a data driven organization in CEMA.
• Influence
• As a trusted advisor and subject matter expert you will develop strategic relationships with internal stakeholders and lead v-teams to ensure alignment and execution of new programs coming from CORP and from within SE&O.
• Project/Program Leadership
• Develops, drives, and executes multiple projects/programs and teams across organizational boundaries as a project lead through defining plans, goals, deliverables, feedback, resource balancing, and timing expectations. Proactively identifies complex roadblocks and addresses them. Initiates and drives multiple projects and topic areas including project plans, recommendations, impact, and syndication across groups. Identifies, evaluates, and proposes new project work/deals based on unmet needs.
• Collaborates with business, platform, and tools experts to provide updates and report key metrics needed to assist sales and partner teams to drive the sales business forward. Addresses any tools, platform, or business escalations when needed. Oversees the tools catalogue and the Microsoft Data Dictionary.
  
  

Business Impact

• You will establish and monitor business goals and targets for adoption of business models that generate net new revenue and realize a better customer and partner experience.
  
  

Qualifications

REQUIRED/MINIMUM QUALIFICATIONS (RQs/MQs)

• Bachelor's Degree in Business, Marketing, Communications, Operations, Finance,
• 8+ years change management, business management, marketing, sales operations, or sales experience
• 2+ years stakeholder management experience.
  
  

Additional Or Preferred Qualifications (PQs)

• Familiarity with mainstream change management frameworks (PROSCI or other) and experience with identifying gaps and creating strategies to drive behavior change.
• Demonstrated ability to understand and define business metrics, market trends and experience monitoring against objectives and key results.
• Experienced in orchestrating and leading virtual teams to land change across a highly matrixed organization.
• Experienced in influencing key stakeholders and leaders.
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.