Job Description
Wolt is seeking an enthusiastic and skilled Delivery Operations Specialist to join our dynamic team.
As a crucial member of our Operations department, you will play a pivotal role in enhancing the efficiency and effectiveness of our daily delivery operations.
What You’ll Be Doing
Special Events- Delve into insights gained from past events, ranging from weather-related challenges to understanding the impact of supply and demand variations during different hours through holidays & special occasions, and Conduct thorough post-inquiries to compile findings and share them with relevant stakeholders.
Budget Planning- Take charge of operational supply budget planning, optimizing supply levels, and implementing strategies for efficient budget utilization.
Ongoing Routines and controls- Oversee and manage operational routines for ongoing verticals on the courier side like over-the-counter medicines, route optimization, fashion, retail, and new non-food verticals. Create delivery controls that ensure excellence within every new vertical.
Additional Responsibilities-
- Collaborate with cross-functional teams to strategize and implement workflows aimed at enhancing courier performance, delivery efficiency, and overall stakeholder satisfaction.
- Proactively identify inefficiencies in delivery processes and drive innovative solutions to address them.
- Act as a point of contact for internal stakeholders, offering support and guidance on delivery operations-related issues.
- Analyze and interpret operational metrics to identify trends and opportunities for improvement.
- Previous experience in operations, logistics, or cross-org project management (3 years+).
- Strong analytical skills, with the ability to interpret data and draw actionable insights.
- Proven track record of implementing process improvements and driving operational efficiency.
- Excellent communication and interpersonal skills, collaborating effectively across teams and influencing stakeholders at all levels.
- Detail-oriented mindset with a passion for delivering exceptional results.
- Ability to thrive in a fast-paced and rapidly changing environment.
- Self-motivated, proactive, and able to work independently.
- Proficient in using data analysis tools and software; high proficiency in Excel is a must!
- Fluency in English and Hebrew is required.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team then we’d love to hear from you.
About Wolt
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 55,000 restaurant and retail partners as well as with over 75,000 courier partners across 23 countries and 250 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
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