Your mission

We are seeking a dynamic Field Service Engineer to join our team at Sungrow, playing a critical role in advancing our renewable energy solutions. As a Field Service Engineer, you will contribute significantly to the future of various renewable energy products and solutions, serving as an interface between our customers and Sungrow.

Ideal Candidate:

The ideal candidate will have a background as a practical Electrical Engineer or Electrical Engineer with a valid electrical license and comprehensive understanding of AC/DC, Low/Medium Voltage systems, and expertise in electrical conduits. Proficiency in both Hebrew and English languages at a minimum of C1 level is required. The role will require on-call duty and the ability to oversee critical customer situations. Experience with Battery Storage solutions is highly beneficial, and a valid driving license is essential due to frequent travel requirements.

Responsibilities:

• Serve as the primary interface between customers and Sungrow, taking ownership of dispatched customer issues across various renewable energy solutions.
• Provide comprehensive service and customer support during field visits or dispatches, running diagnosis on errors or technical problems.
• Deliver on-site installation, repair, maintenance, testing tasks, upgrades, or rework activities for diverse renewable energy products.
• Leading projects during commissioning and site acceptance services for various renewable energy solutions.
• Adhere to operational procedures, processes, and practices consistently, ensuring compliance.
• Follow applicable health and safety instructions and regulations for various renewable energy installations and services.
• Maintain updated documentation, work instructions, and processes for existing and upcoming service contracts and agreements, including reports creation.
  
  

• Education as practical Electrical Engineer or Electrical Engineer, with a robust understanding of AC/DC, Low/Medium Voltage systems, and valid electrical license- a must (3x250A or higher).
• Excellent human relations and communication skills.
• Strong team player with a proven track record of working effectively within a team.
• Proficiency in both Hebrew and English languages at least at a C1 level.
• Willingness to work on call duty.
• Experience with Battery Storage solutions is an advantage.
• Proven experience in handling customers in critical situations.
• Out of the box thinker, curious to learn and solve problems.
• Readiness to travel frequently.
• Possession of a valid driving license.
  
  

• Opportunities for Career advancement
• Bonus payment based on pre-agreed and signed KPI agreements
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!