IT Front Service Desk

Job Description

The IT Front Desk Agent is responsible for providing a warm and welcoming experience for Wix’s employees to the IT department. This includes greeting visitors, answering their questions, giving them the first tier support or directing them to the appropriate tier of support they need. The ideal candidate will have strong customer service skills and be able to work independently and as part of a team.

• Greet and welcome visitors to the IT department
• Provide first-level technical support to Wix’s employees who coming to the IT desk (Personal support)
• Troubleshooting day-to-day issues
• Oversee IT technician aspects within Wix like computer repair, formatting and reinstalling computers
• Help and provide IT gear for the walk-ins employees
• Escalate unresolved issues to the next level of support
• Maintain the IT reception area clean and organized
• Work closely to the IT department
  
  

Qualifications:

• Tech savviness
• Great interpersonal skills
• Service-orientation, attention to details, problem solving skills
• Curiosity and willingness to learn new skills
• Sense of ownership
  
  

About The Team

We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.

About Wix:

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.