IT Engineer

NVIDIA Networking division is a leading supplier of innovative end-to-end InfiniBand and Ethernet connectivity solutions and services for servers and storage. We offer market-leading solutions that include adapter cards, switches, cables, and software to support networking technologies. Our products optimize data center performance and deliver industry-leading bandwidth and scalability. In addition, we serve a wide range of markets including high performance computing, enterprise, data centers, cloud computing, big data, and Web 2.0. We are constantly reinventing ourselves to stay ahead of the market and bring groundbreaking products and services to the industry.

We are looking for highly motivated Service Desk representative, to provide outstanding IT support. Our IT support team provides excellent user experience through great knowledge and excellent service!

What You’ll Be Doing

• Provide best in class service level and compliance
• Resolve hardware and software issues
• Onboard new hires from IT aspect / offboard leaving employees
• Laptops and Desktops installation/deployment
• Document your efforts, tasks and activities (ticketing system) and assist in the creation and maintaining of all technical documentation
  
  

• 2+ years of experience in hands-on technical support
• Demonstrable ability to resolve users’ problems and issues utilizing appropriate internal and external resources
• Experience with Audio Video systems and conference rooms support
• High level English (verbal and writing)
• Excellent ability for self-learning, responsiveness, and can-do attitude while under stress, Organized and willing to do the above and beyond!
  
  

• Knowledge in Linux and MacOS environments
• Practical knowledge in Active Directory and O365 Exchange