Point Of Care Specialist

The Position

Who we are:

Roche is ranked among the world's foremost corporations providing innovative healthcare solutions, continuously investing in medical research and development.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

This is an excellent opportunity for a qualified professional to join Roche Diagnostics, one of the world’s leading health suppliers in in-vitro Diagnostics.

Your responsibilities include:

Understand the Point of Care landscape and the changes taking place in the Israeli Healthcare System affecting Point of Care

Serves as the primary customer’s point of contact

Accountable for driving best possible customer experience with Roche & Roche products always focusing on value for customers

Identify and drive strategic projects within PoC to position Roche for upcoming tenders and product launches

Actively seeks for new business growth opportunities

Maintain long-term relationships and trust with KOLs in Point of Care and Works to grow the customer relationship by identifying new business opportunities and to influence the acceptance and use of company’s products

Maintain commercial agreements with our Point of Care customers and monitor customer billing and pricing for accuracy/timeliness

Deliver/install, service and support our POC products sold to customers and provide customer training

Responsible the handling of product complaints, escalation, reporting and update activities

Ensure knowledge and understanding of customer needs

Provides ongoing customers feedback so the organization can use any learnings from the customer and turn them into a valuable customer journey

generating leads

Who you are:

Bsc. or equivalent degree or extensive work experience within Diagnostics

At least 4 years of relevant commercial experience

Thorough understanding of Point of Care, its structure and stakeholder landscape.

Thorough understanding of customer needs and ability to build trustful, long term relations with customers.

Able to plan and execute complete product delivery incl. sales, installation, training and maintenance within Point of Care portfolio.

Excellent interpersonal skills

Excellent communication and influencing skills based on building strong long lasting relationships

Passionate and empathetic about working with customers in the Healthcare System

Customer-centric and results-oriented

Ability to gain deep knowledge of the relevant technological solutions

Ability to sell and/or demonstrate IVD instrumentation and reagents

Fluent in English and Hebrew

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.