Account Manager

This is us

Interested in joining the fastest-growing creative technology company in town?

Artlist provides video creators with high-quality music, sound effects, footage and digital assets, as well as powerful video and image editing software. Among our 16M clients are Google, Apple, Nike, Coca-Cola, IKEA, Mercedes, Samsung, Wix, Netflix, Dior... and many more.

We’re growing fast and looking for inspirational Account Managers to join our new Enterprise Account Management team.

We’re searching for candidates who embrace challenges, are eager to learn, and are passionate about succeeding.

The Artlist Account Management team was recently launched, and so in addition to a positive attitude, we’re looking for great people who are hands-on, and keen to make an impact - both when working with clients, and our leadership team, to help to build best-in-class practices.

The role requires team players who create long-term, trusting relationships which both deliver value and happy clients, who will be delighted to retain and grow their business with Artlist.

Wake up for this:

• Managing a portfolio of assigned accounts
• Proactively leading all client renewal and upsell activities
• Develop trusted advisor relationships with key accounts, customer stakeholders
• Showcase Artlist's value proposition aligned to the clients’ creative business needs
• Keep regular customer engagement and touchpoints to gain feedback and check-in
• Accountable for performance forecasts for renewals and upsells
• Maintain an accurate CRM and individual pipelines
• Collaborate with sales teams to ensure smooth handovers and a great client experience
• Handle technical or commercial challenges and escalation processes
• Work with Artlist Content teams to deliver added value to clients wherever possible

Requirements:

The ideal candidate has:

• A winning mindset, positive attitude, and likes to take ownership for business initiatives and tasks
• Ability to multitask client day-to-day activities and larger Account Management initiatives.
• Min. 1-2 years of Account Management experience dealing with renewals and upsells
• Excellent knowledge of account management practices, portfolios creation, renewal tracking - must
• Proficiency in presentation building and CRM software processes (Salesforce, Monday.com)
• Languages: English (native level or equivalent) must
• Additional languages (a bonus!!)
• Excellent communication skills - verbal and written - must
• Ability to manage worldwide accounts (US, EMEA, and APAC) must