Technical Support Representative

An online software as a service company in Ashkelon is looking for a Technical Support Representative for the online gaming world. This is a great opportunity to develop your skills and grow professionally.

In this role, you will:

Provide 1st class technical support to our customers. We are serving multiple websites with thousands of visitors and millions of real-time engagements.

What will you do: 

Ensure 24x7 high-quality service to our customers.

Handle day-to-day production issues and troubleshooting incidents.

Manage and maintain our server monitoring system.

Maintain an updated wiki and technical documentation.

Job Requirements:

Strong troubleshooting and problem-solving skills.

Basic knowledge of Linux and mobile environments.

Good verbal and writing skills (English and Hebrew).

Service-oriented and a team player.

Highly responsible – independent, diligent, proactive, and neat.

Willing to work 24 * 7 shifts. (Includes Shabbat and festive days)

Scripting\Programming\SQL knowledge – advantage.

Knowledge and skills will be acquired through an organized orientation and training process.

*We expect you to be committed to continuous search for more information, and excited to provide support.

** The position is in Ashkelon/ Hybrid