Support Shift Lead - Jerusalem

Job Description

Are you an experienced support professional? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat!

Role Background

We're looking for a Support Shift Lead to take responsibility for customer, restaurant and courier partner support and monitoring during a support shift. Therefore, you’ll need to be comfortable with leading by example and raising the bar of the service we provide..

What You'll Be Doing

• Supervising our amazing support team during shifts - you will ensure efficient operation and a good customer experience.
• Being the cheerleader of the team - motivating, engaging and ensuring our support associates are enthusiastic and engaged.
• Sharing feedback either with your support associates during the shift or passing on necessary feedback to your Support Lead.
• Solving issues in which the team needs help and managing workload, efficiency, office duties, and keeping an eye on everyone's well-being.
  
  

• You have the availability to work shifts & on weekends
• You are an ambitious and motivated colleague who can create an energetic and happy environment during shifts
• You are a proactive team player and a true doer
• You have excellent communication and leadership skills
• You are good at making decisions and have great communication skills
• You are able to give valuable and effective feedback on time
  
  

• You have proven work experience
• You have in-depth knowledge of performance metrics (KPIs)
• You have analytical skills and are able to proceed daily data
• You are fluent in Hebrew
• You have high-level of English