UX Research Intern

Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.

As a member of the Industry Cloud Design Studio, you'll be working on the cutting edge of enterprise AI applications, working with Microsoft product teams and external partners to define and execute high-quality experiences built on the latest generative AI technology.

As a UX Researcher, you will drive human-centered strategy, help set product direction, and contribute directly to ongoing product development by integrating insights about human behaviors, attitudes, practices, and norms. This opportunity will allow you to drive short and long-term research plans to fill in knowledge gaps, prioritize inclusion, identify risks, and inform product decisions; conduct analyses and distill quantitative and qualitative data into actionable insights and actively contribute to achieving product outcomes that delight customers and meet desired organizational goals; contribute to business success across all stages of the product cycle by representing the voice of the customer.

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Create and drive plans for research studies and/or programs for a component or feature. Define and scope problems for study with clear success criteria relevant for business needs. Plan research design to proactively minimize bias.
• Choose the research method(s) best suited to the business objectives and learning needs (e.g., moderated and unmoderated usability studies, interviews, surveys, scorecards, competitive benchmarks, clickstream analytics, A/B testing, ethnographic field research, participatory designs, user modeling). Collect valid, reliable, and unbiased data.
• Synthesize and distill data. Review quantitative and/or qualitative signals to draw appropriate and valid conclusions from available data; analyze data to determine the most significant elements, identify common elements and themes in situations and actions, and recognize cause and effect relationships. Translate raw data into insights.
• Apply user experience research and design thinking approaches to solution exploration.
• Measure user experience improvements over time for a component or feature.
• Produce impactful artifacts generated from research findings which bring clarity to the space being studied.
• Create communication methods that promote an emotional connection to a customer, and convey real user stories that reveal customer insights.
  
  

Qualifications

Required Qualifications

• Currently enrolled in a master’s or PhD program in human-computer interaction, psychology, sociology or a design related field.
• Must have at least 3 semesters of school remaining (graduataion date Summer 25 or after).
• Must have an updated Portfolio.
  
  

Additional Or Preferred Qualifications

• Passion for executing research in a highly technical space & with users across a range of technical abilities
• Experience with patterns & best practices for design of AI-powered products
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.