SW Engineer Community Manager

Hailo is a leading high-tech company, developing top-performing AI processors for edge devices in various industries. We combine an extensive understanding of the way neural networks operate, with our team’s expertise in SW and HW architecture, to develop products that transform the way we use machines to perceive and analyze the world around us.

Our company is led by a group of experts from a wide range of disciplines, combining experience from elite intelligence units as well as leading tech companies in Israel and abroad, with a track record of executing complex projects from the ground up. As an AI chip company, we believe that AI can help us create a better, safer, more productive, and more convenient world. For this to happen, AI needs to be available at scale and on the edge.

To this end, our team of hardware and software leaders is developing top-performing AI processors, dedicated to AI tasks on edge devices in a wide variety of applications and industries including smart cities, automotive, manufacturing, agriculture, retail, and many more. With hundreds of customer programs around the world, and a wide ecosystem of software and hardware partners, Hailo is leading the edge AI revolution.

In this position:

You will be moderating our E2E (Engineer to Engineer) community forum.

Learning all about the Hailo environment and code, answering customers' questions, and generating new content to our developer’s community.

You will work closely with all Application engineer groups, learning all sides and aspects of the Hailo product and offering.

Responsibilities:

• Moderation of the Hailo community
• Be an expert in Hailo’s products, and have a deep comprehension of the product features & roadmap.
• Manage technical alignment processes with customers to communicate with them with the status, Answer their questions & requests, and delegate responsibilities to other CS or R&D group members.
• Make sure the support & response time provided to our end customers is excellent.
• Master Hailo’s technical messaging to support business development and sales processes.
• Work closely and collaborate with Hailo’s business group to conquer business milestones and work with Hailo’s product team to drive new product requirements.
  
  

• 1+ years of hands experience as an SW/Algo/Embedded developer
• Coding in Python and C++, debugging, and problem-analyzing skills.
• Very organized & thorough, high ability to follow up multiple threads simultaneously.
• Hard-working, committed, and self-reliant
• Great interpersonal skills and a team-player
• Fluent English
  
  

• Follow up on all open issues while maintaining excellent customer satisfaction.
• Engaging the needed resources from internal stakeholders.
• High analytical skills to understand the data if there are gaps on a product level.
  
  

• Customer-facing experience
• Fluency in other languages