Customer Service Rep. - Maternity Leave Replacement

What's the Role?

We’re looking for new starters into our highly-performing Inbound Customer Service department.

In our Customer Service team we deliver exceptional customer service to our customers; resolving inbound customer queries, offering solutions and building great customer relationships.

Whether you're an experienced Customer Service professional or a graduate looking to launch your professional career, we look forward to receiving your application.

Who is Hilti?

Hilti is a global company with 30,000 employees worldwide and deployment in 120 countries. The company develops, manufactures and sells premium products and solutions to the construction industry. We are partners in projects both small and large in Israel and worldwide, and investors in development innovative technology, market leader and creative, which provides a solution accurate to our customers. The strategy that leads us is a sale direct to our customers, from industrial customers to companies major construction in Israel and abroad. Our people provide advice, guidance and solutions for construction managers, engineers and constructors "On Site".

What does the role involve?

In the role of Customer Service Representative, you’ll be tasked with processing all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner. You will build orders and range sell, using a suggestive selling approach to solve customer problems and meet their needs, and you’ll need to deal with complaints in a timely and effective manner.

Hilti is committed to diversity: 127 different nationalities work together every day in our team of over 30,000 employees worldwide.

What do we offer?

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• Competitive salary and above-average performance bonus
• Hybrid Job (twice a week working from home)
  
  

• Excellent customer service skills, gained within a face to face or call-centre environment
• MS Office and Internet proficiency with the ability to adapt easily to new IT systems
• Ability to learn technical product knowledge
• Excellent telephone manner and ability to communicate at all levels
• Hebrew fluent
• English fluent