Head of Operations

We are seeking a highly motivated and experienced Head of Operations to join our dynamic team at WeSki. As the head of Operations, you will play a crucial role in ensuring the smooth execution of our customers' ski holidays. You will be responsible for managing a dedicated team that handles the success of customers' orders backstage, confirming vital components of the order process, and the supplier's financial operational flow.

Key Responsibilities

• Manage and lead a team responsible for order fulfillment, ensuring seamless execution of customers' ski holiday packages.
• Oversee the confirmation of essential components such as ski passes, flights, and transfers.
• Utilize your knowledge of Excel, Back Office, CRM systems, and automation processes to enhance operational efficiency.
• Collaborate with cross-functional teams.
• Ensure high standards of customer satisfaction by addressing inquiries and resolving issues in a timely and efficient manner.
• Be available on weekends (Fridays and Saturdays) to provide support and address team questions as necessary (relevant only during the ski season; December to April).
• Reports directly to the Chief Operations Officer (COO).
• Participate in the recruitment, training, and development of your team to maintain a high-performing and motivated workforce.

Requirements

• Excellent proficiency in both spoken and written English.
• A minimum of 4 years of managerial experience, preferably in a similar role within the B2C travel industry.
• Proficiency in Microsoft Excel, including VLOOKUP, and experience with CRM systems and automation processes.
• Strong leadership and team management skills.
• Exceptional communication and problem-solving abilities.
• A customer-centric mindset with a focus on delivering an outstanding customer experience.
• Flexibility to be available on weekends as needed.

Advantages

• Proficiency in French language.
• Background in the Travel Technology sector.
• Skiing expertise.

About WeSki

We are disrupting the traditional $80 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a couple of clicks. Our unique dynamic package technology empowers customers to plan, compare, book, and fully customize their ski holiday by providing real-time prices and availability for millions of ski trip combinations.

Our technology connects to thousands of suppliers to provide customers with a one-stop-shop solution to book everything they need for their ski holiday, including flights, airport transfers, accommodations, ski lift passes, ski gear rental, and more.

Once skiers are on their trip, our technology continues to provide a stress-free experience by coordinating all trip components, so skiers can relax and enjoy their ski holiday without worrying about the logistics.

We partner with over 60 ski resorts (and counting) across 7 countries in Europe and have already sold over 35,000 ski holiday packages to skiers from around the world.