Technical Support Engineer for North American Market

Requirements:

• Working hours: 18:00 until 1:00AM Israel time (11:00 EST to 18:00 EST)
• Monday - Friday (Obligatory)
• Customer facing
• Great communication and interpersonal skills
• Fluent English

Description:

1.     Customer facing

2.     Reproduce problem & flow for specific customer

• Collect data points
• Collect evidences
• Use playbook tool
• Use tools, such as postman in the analysis process
• Check dashboards and analytic tools

3.     Check running jobs: cleanup, backup, elastic. Check backup files for sanity in datalake, check HDD monitors + available free space

4.     Create and use additional monitors

5.     Incident report and root-cause analysis

6.     Networking and system troubleshooting

Qualifications:

·       MongoDB

·       Kibana

·       Grafana

·       Dockers + k8s

·       Minimal support devOps experience (~1 year)

·       Cloud infra – Azure/AWS + networking troubleshooting