Collection Specialist

Duve is a leading B2B SaaS company, developing and selling a unique guest management platform for hotels and hospitality experts around the world. Duve operates in over 60 countries with over 50%

This is a full-time position, primarily from Duve’s offices in Ramat- Gan in a hybrid model.

We offer competitive compensation, benefits, and opportunities for professional growth within our dynamic team. If you are a dedicated and results-driven individual with a passion for accounts receivable management, we encourage you to apply and join our organization.

About the Role:

We are seeking a diligent and detail-oriented Collection Specialist to join our finance team. The Collection Specialist will play a crucial role in managing and optimizing the company's accounts receivable process.

Job Requirements:

•Education: bachelor’s degree in finance or related field preferred (not a must have) .

•Communication Skills: Excellent verbal and written communication skills, with the ability to articulate payment terms and negotiate effectively while maintaining a professional demeanour.

•Problem-Solving: Strong analytical and problem-solving skills to quickly address issues, identify root causes, and implement solutions.

•Attention to Detail: Meticulous attention to detail in record-keeping and documentation, ensuring accuracy and completeness of information.

•Time Management: Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment while meeting deadlines.

•Technology: Proficiency in using accounting software, spreadsheets, and other relevant tools for tracking and managing accounts receivable.

•Ethical Conduct: Uphold high ethical standards and maintain confidentiality in handling sensitive financial and customer information.

•Persistence: Tenacity and resilience in pursuing overdue payments, while maintaining professionalism and respect.

What you’ll do:

•Accounts Receivable Management: Monitor and maintain the accounts receivable ledger, ensuring accurate and up-to-date records of outstanding invoices, payments, and credits.

•Collection Activities: Initiate contact with customers who have outstanding balances through various communication channels, such as phone calls, emails, and letters, in a respectful and professional manner.

•Payment Resolution: Work collaboratively with customers to resolve discrepancies, address billing inquiries, and negotiate suitable payment plans, if necessary, to facilitate prompt payment.

•Dispute Resolution: Investigate and resolve any payment disputes or discrepancies in a timely manner by coordinating with relevant departments, such as sales or customer service.

•Documentation: Maintain thorough and organized documentation of all communication and interactions with customers, including notes on conversations and agreements made.

•Reporting: Generate regular reports on the status of accounts receivable, collections efforts, and outstanding balances. Provide insights and recommendations to management for improving cash flow and minimizing delinquencies.

•Escalation: Identify accounts that require escalation to higher management levels or legal action due to prolonged non-payment and collaborate with the necessary parties to execute such actions if needed.

•Relationship Building: Build and maintain positive relationships with customers while enforcing company policies and procedures related to payment terms and credit limits.

•Process Improvement: Continuously identify opportunities to streamline and enhance the collections process, proposing and implementing effective strategies to optimize cash flow and reduce aging accounts.