Help Desk Specialist

We are seeking to add a talented IT Support Engineer to join our Tenable EMEA Team. An IT Support Engineer that is capable to work onsite at our Tenable office in Tel Aviv, and provide support for the EMEA Region - (Europe). The IT Support Engineer ensures the proper day-to-day operation of technology applications and equipment. Provides desk-side and remote assistance to resolve technical issues. Performs installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications.

Who is Tenable?

Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

The IT Support Engineer ensures the proper day-to-day operation of technology applications and equipment. Provides desk-side and remote assistance to resolve technical issues. Performs installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications.

Your Opportunity:

• Answer staff questions in person, via phone and ticketing system on all company supported applications

• Troubleshoot computer and telephony problems

• Determine source of computer problems (hardware, software, network, user access, etc.)

• Serve as liaison between staff and the technology department to resolve issues

• Document resolutions for future reference

• Route inbound inquiries within the IT department to appropriate groups for escalation and resolution

• Communicate resolution to end users

• Provide afterhours support per routine on-call shift rotation

• Provision and configure equipment for new staff

• Create and manage new accounts based on departmental needs

• Verify configurations with Hiring Managers

• May perform other duties and responsibilities that management may deem necessary from time to time

What You'll Need:

• Two or more years of technical support experience preferred

• Experience supporting MS Windows Operating Systems and Applications

• Experience supporting Apple Macintosh Operating Systems and Applications

• Experience with PC and Apple hardware

• Experience supporting Mobile Devices

• General knowledge of Local Area Networks and troubleshooting

• Ability to investigate and analyze information and to draw conclusions

• Ability to communicate technical guidance and instruction to users on the use of applications and systems

• Ability to learn and support new hardware, software and operating systems

• Effective interpersonal skills to work as a team member

• Ability to sit and work at a computer for extended periods of time

• Some travel may be required

If you’ve reached this point, and you’re still not sure if you should apply…..Just do it! We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing! If you’re coming from outside of the cyber industry - great! If you’re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance.