Information Technology Support Specialist

About Us:

UCT Fluid Solutions Is a leading global company that develops, manufactures and markets innovative fluid controls solutions for various industries and looking for IT Support Specialist

You will be part of the UCT Information Technology Team and be responsible for all aspects of Information Technology Support Services including the administration and support of desktops, laptops, and communications hardware/software and office systems.

Essential Duties and Responsibilities:

• Respond to requests for IT assistance via phone, internal ticketing system and email.
• Excellent verbal and written communication.
• Identify and escalate situations requiring urgent attention.
• Diagnose and resolve hardware and software issues.
• Assist with user training.
• Participate in the on-call rotation to support other sites.
• Track and route problems, requests and document resolutions
• Inventory management of firm hardware, software and accessories.
• Miscellaneous IT tasks and duties, as required.
• Rolls out hardware and software to ensure optimal deployment of resources.
• Troubleshoot user reported software issues and assist in the successful resolution of those issues.
• Prioritize work and address multiple tasks concurrently.
• Create trouble tickets, receive troubleshooting requests, and create reports.

Required Qualifications/Skills:

• 3+years current experience in desktop support on a medium to large size network
• Understanding of Windows 2008/2019 Domain environment, Active Directory, servers, desktop systems and communications devices using current technologies
• Technically adept with experience or interest in supporting customers.
• Outstanding verbal and written communication skills.
• Punctual and respectful of others' schedules and meet deadlines in a timely manner.
• Demonstrated knowledge of Microsoft office and desktop products.
• Demonstrated ability to support networked printers, photocopiers, scanners, and multifunction devices.
• Demonstrated knowledge of setting up remote access for users.
• Ability to manage priorities and expectations in a fast-paced environment.
• Highly organized team player.
• Ambitious, Goal Driven, and possess a Positive Attitude.