Payment Operation Manager

Manage and direct the activities of the domestic and international payment operations, ensuring continuous, uninterrupted support from critical third parties.

Qualifications:

• 3+ years of operations experience, with 2+ years of direct payment operations experience
• 2+ years managing high-performing teams
• An operationally focused mindset, with an ability to lead teams through complex relationship management activities by setting a clear vision and running tight processes 
• Experience maintaining operational working relationships with internal and external partners
• Experience working with recovery services such as recollections, disputes & recalls

Bonus points:

• Knowledge of fintech, AP/AR, and/or B2B strategy
• Experience working on a global team

A day in the life and how you’ll make an impact:

• Manage and direct the activities of the domestic and international payment operations ensuring continuous, uninterrupted support from critical third parties
• Assist team in the daily operations of all recovery services with a focus on gross/net loss and real-time operational metrics
• Lead on suspicious activities that include, fraud reporting, loss, disputes, and recovery efforts including ACH, Wire, and push Transaction Recalls
• Collaborate consistently with internal stakeholders, including Risk and compliance, Customer Experience, Legal, Product, R&D and others to proactively drive performance and manage risk
• Execute strategies, resolve issues, and provide support on all operational matters regarding payments to drive operational efficiency, continuous improvement, and enhance the customer experience
• Maintain in-depth knowledge of end-to-end transactional flows for payment channels
• Identify and communicate technical and/or business issues and solutions, including troubleshooting and coordinating with cross-functional teams in identifying and resolving issues that impact operations and the customer
• Anticipate emerging risks and mitigate existing risks relative to payment channel operations, prioritize and resolve issues

About the team:

Grain’s product is transaction based, so who better than the Payment Operations team to perform critical manual escalations of money movement to ensure we collect and deliver those transactions; and to be constantly changing with our platform uplift. Payment Operations solves problems. We are a team of financial services experts that understand how the banking system works and helps unblock bottlenecks in payment flows. This team focuses on continuous improvement of manual processes to move money in production, project work, automations, recovery of funds within the banking system, tooling and data insights to optimize our impact.

About Grain: 

Grain is an end-to-end embedded cross-currency solution that empowers software platforms and marketplaces to effectively eliminate FX risk for their end customers. Through a user-friendly and automated tool, Grain's partners and their customers can easily secure currency rates into the future and conduct seamless cross-border fund transfers.