Technical Support Engineer

We are seeking an exceptional candidate to join our team as a Technical Support Engineer. The ideal candidate will play a crucial role in configuring and troubleshooting our product to resolve our customers' technical issues. Additionally, you will serve as a vital link between our customers and various internal teams. Your ability to gain hands-on experience with the product and simulate complex customer environments will make you an invaluable asset to our team.

Responsibilities:

• Reproduce Customer Environments: Accurately replicate customer environments and execute comprehensive tests to identify and resolve issues effectively.
• Efficient Ticket Management: Manage electronic tickets efficiently to ensure prompt and satisfactory resolution of customer concerns.
• Liaison Between Teams: Act as a bridge between our sales team, customer success team, and customers, ensuring that customer problems are properly addressed and resolved.
• Software Troubleshooting: Troubleshoot and configure software behavior to align with the intended use specified by the customer.

Qualifications:

• 2+ Years of Technical Support Experience: A minimum of 2 years experience in technical support, demonstrating your proficiency in handling customer inquiries and resolving technical issues.
• Customer Service Orientation: A strong commitment to providing exceptional customer service and ensuring customer satisfaction.
• Strong Written and Verbal Communication: Excellent written and verbal English communication skills, which are essential for interacting with customers and internal teams effectively.
• Troubleshooting Skills: Proven ability to diagnose and troubleshoot technical issues efficiently.
• Native-Level English Proficiency: Must have native-level English proficiency to communicate effectively with our English-speaking customer base.

Join our dynamic team and contribute to the success of our product by delivering top-notch technical support to our valued customers.

Orcanos is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.