IT Support Specialist

חזרה למשרות

Moon Active LinkedIn

28/11/2023
תל אביב - יפו

Description

Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv.

We’re looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities

Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Diagnose and resolve technical hardware and software issues.
Install and troubleshoot end user equipment, software, hardware and multimedia systems.
Provide guidance, assistance, coordination and follow-up on client questions and problems.
Follow standard IT procedures, logging all IT interactions and administering helpdesk software.
Redirect issues to the appropriate resource.
Identify situations requiring urgent attention.
Setup of production and development IT systems.
Responsible for managing the onboarding and offboarding processes, including tasks such as setting up new workstations and creating user accounts.

Requirements

At least 2 years of experience as a Help Desk/IT Support Specialist.
High customer orientation skills.
Familiarity with hardware components (desktops, laptops and servers).
Experience handling IT tasks on MacOS and Windows OS.
Good understanding of an IT backend environment (GPO, Single Sign-On, Active Directory, O365, G-Suite).
Well-experienced in supporting end-user desktop applications such as internet browsers, printing, antivirus, etc.
Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
Strong communication skills for interfacing with employees in a multitasking environment.
Solid knowledge of information security principles and practices.
Fluent Hebrew & English.