Core Lab Account manager and product specialist

The Position

In an account management role, the selected candidate will play a critical role in driving maximum value within our Core Lab accounts; taking full ownership of client retention and account development. Upon joining Roche Dia, the Account Manager will adopt key stakeholder relationships with a portfolio of customers and be responsible for identifying upsell opportunities and ensuring targets and satisfaction levels are met

The Opportunity

Responsible for meeting and exceeding sales objectives in targeted account. Must develop customer prospects and create and maintain relationships with decision makers. Contacts/visits existing and potential customers. Work to build and maintain network of colleagues, partners, and customers to share information and obtain prospects. Additionally, position requires to make presentations to potential customers. Must demonstrate in-depth knowledge of product line and have a more in-depth knowledge of other products and services. Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance

Normally receives little instruction on day-to-day work, general instructions on new assignments.

This is a field based role.

You will be responsible for the sales strategy development and achievement of the desired revenue, customer satisfaction, retention, and acquisition goals for Clinical Chemistry and Immunoassay instruments, Modular Pre-analytics Automation, and Middleware Solutions within assigned territory.

• Utilize competitive, customer, and product knowledge to establish competitive barriers to market penetration by positioning Roche Professional Diagnostic's solutions
• Assist customers in achieving defined business/technical and personal goals. These responsibilities will include pre & post analysis review
• Deliver tailored presentations specific to customer needs incorporating the outcome data from the various process analysis
• Conduct system demonstrations & presentations where applicable; Road Shows etc
• Contacts new and existing customers to meet and exceed sales objectives in targeted accounts, by developing new business, growing existing business, maintaining customer relationships and troubleshooting customer problems. This includes identifying and developing strategic account plans, developing and delivering the differentiating message and quantifiable economic value for products and services, selling the primary differentiation of Roche products, overcoming and managing objections, and negotiating to obtain sales
• Generates demand and maximizes product awareness by working with and providing education and information to customers
  
  

• Bachelor's Degree in Science, Applied Science or business management in healthcare
• At least 4 years of diagnostics experience, preferably in the Core Lab segment
• Strong relationship building skills
• Biochemistry lab dynamics experience
• Highly desirable Project Management Skills with the ability to problem solve and drive outcomes inter-departmentally for the customer
• Excellent verbal and written communication skills
• Strong presentation skills with value based selling confidence
• Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc
• Able to work with minimal supervision
• May be required to be available for standby work (after hours) occasionally