Payment Operations Specialist

Here Is The Gist

HoneyBook is the leading clientflow management platform that makes it easy for independent business owners to sell and deliver their services online. Offering powerful tools for communication, contracts, invoicing, payments, and more, the platform puts independent professionals in control of their process and client experience. HoneyBook is trusted by over 100,000 service-based businesses in the United States and Canada that have booked more than $10 billion in business on the platform.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership and have a growth mindset. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

Our payments team is growing and we’re looking for a talented Payment Operations Specialist to join us. The Payment Operations Specialist plays a pivotal role in ensuring the seamless and efficient functioning of HoneyBook's payment systems, contributing to a high level of service for our customers and supporting the platform's growth and success.

Here are a few of the things you will do:

• Monitor and resolve ongoing payment collection and transaction flow issues within established Service Level Agreements (SLAs).
• Work collaboratively with cross-functional teams and third-party partners to ensure HoneyBook customers receive the highest level of service.
• Assist in documenting the team’s operational procedures to ensure consistency and efficiency in payment operations.
• Lead and support ongoing financial projects such as tax reporting, audit queries, and financial reconciliation.
• Collaborate with fraud teams to investigate cases and improve HoneyBook's risk controls.
• Partner closely with Product and Tech teams to identify, prioritize, and drive payment improvements.
• Perform root cause analysis on complex payment issues to implement long-term solutions.
• Liaise with correspondent banks and third-party payment providers to address any issues related to payments.
• Track, analyze, and take ownership of key payment operations metrics. Influence and communicate insights to relevant stakeholders.
  
  

Interested? Here’s what we’re looking for:

• Bachelor’s degree in Finance, Business, or a related field.
• At least 2 years in payment management in FinTech / Payment Service Provider.
• Understanding of all aspects of a payment transaction, from payment acceptance, reconciliation, dispute resolution, cross-border payments, and payouts.
• Detail-oriented personality who can dive into complex cases to find the root cause.
• Ability to drive the team to actions.
• Ability to prioritize tasks based on impact and sensitivity.
  
  

Our Core Values

People come first - As we explore opportunities and work through challenges.

Raise the bar - We push for greatness - for ourselves and our members.

Own it - Trust and ownership let us make decisions with confidence.

We love what we do - And what we create for our members.

Keep it real - Authenticity, respect and transparency are at our core.

The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.

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Applicant Information

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