Dutch Speaker - Customer Care Specialist - Phone Team

Want to make an impact?

At MyHeritage, you can count on working in an energetic, dynamic, and international team and on taking part in a true Israeli start-up success story. As a Customer Care Specialist, you'll be our ambassador to our customers, thoroughly trained to educate our 100+ million users on what MyHeritage is all about. You will be the technical engineer who assists customers with the how-tos of our software, online platform, or mobile app; the open-minded listener who shows empathy and support when a caller is sharing their moving and very personal family history; and the specialist who can explain DNA results based on global migration patterns and biology. And there's so much more to learn and be a part of!

The international members of our Tel Aviv Customer Care Team are open-hearted, detail-oriented, articulate, and curious, and have a genuine desire to find solutions and delight our customers.

What you bring:

• Finnish - C1+ or native speaker
• Strong verbal and written English communication skills
• Currently residing in Israel with a valid Israeli work permit
• Ability and willingness to work 5 full-time shifts (both morning and evening hours), incl Fridays (until early afternoon),- per week from our Tel Aviv office, in a hybrid model
• Passionate about delivering beautiful customer experiences to people all over the world, by phone and by email
• Strong empathy and a passion for helping others
• Strong troubleshooting and problem-solving skills with a particular eye for detail
• Excellent communication and presentation skills on the phone and by email
• Good organizational and time-management skills
• Curiosity for continuous learning
• Ability to thrive in a fast-paced and dynamic environment
• A good sense of humor — our team truly likes to make work fun!
• Experience working with customers directly — advantage
• Experience in family research, history, and biology — advantage
• Experience in team management and leadership — advantage
  
  

What we bring:

In the words of some of our team members:

"The reason I joined MyHeritage was that it was meaningful. I felt I could help to change peoples' lives by discovering their past and empowering their future. What kept me at MyHeritage is the family-like environment, the family besides my own family, the team dynamics, the fun, energetic, and high-spirited energy."

"I very quickly felt that this was a good workplace with a thorough onboarding and training process, good conditions, an interesting product, a meaningful 'cause' and a great chance to still feel connected to my home country by using my language skills to speak to users from home."

"The work itself feels meaningful as we are helping our users with what is often the most important thing for them, their family and its history, without forgoing all the benefits and happy hours and many social team events we have."

"The diverse opportunities for growth and working on different projects to be part of something bigger and meaningful."

"The international team with the great vibe made me feel 'at home' at work. The option to take on new tasks makes me feel seen and valued."

"The office is beautiful and the hybrid model really works for me."

• Please send your application in English
  
  

About MyHeritage

MyHeritage is the leading global discovery platform for exploring family history. With billions of historical records and family tree profiles, and with sophisticated matching technologies that work across all its assets, MyHeritage allows users to discover their past and empower their future. MyHeritage DNA is one of the world's largest consumer DNA databases, with 5.6 million customers. MyHeritage is the most popular DNA test and family history service in Europe. Since 2020, MyHeritage is home to the world's most advanced AI technologies for repairing, enhancing, colorizing, and animating historical photos. Learn more at www.myheritage.com. See what it's like to work at MyHeritage on www.glassdoor.com.