Strategic Account Manager

Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.

As a Strategic Account Manager you will responsible for managing and nurturing relationship’s with some of our most significant clients. You will be part of an over-achieving sales team that has established Couchbase as a dominant player in the database world.

You’ll be involved in collaborations across departments and ensure seamless service delivery and the successful execution of account-specific initiatives.

Responsibilities

• Act as the primary point of contact for the major account, fostering strong relationships with key stakeholders.
• Understand the client’s business objectives and challenges to develop tailored solutions that meet their needs.
• Create and implement strategic account plans to achieve revenue and growth targets.
• Identify opportunities for upselling and cross-selling.
• Work closely with internal teams to align strategies and ensure seamless execution.
• Collaborate with cross-functional teams to address and resolve customer issues in a timely manner.
• Analyse account performance, track key metrics, and prepare regular reports for management.
• Conduct regular business reviews with the major account to assess satisfaction and identify areas for improvement.
• Stay informed about industry trends, and emerging opportunities.
• Act as a customer advocate within the company.
• Proactively identify and address issues, providing innovative solutions to challenges that may arise in the course of managing the major account.
  
  

Preferred Qualifications

• 5+ year’s experience with enterprise technology in a fast-paced and competitive market with evidence of quota achievement.
• MEDDIC or equivalent sales methodology training.
• Superb relationship building skills and ability to demonstrate the value of the Couchbase platform to customers and prospects.
• SaaS selling experience, or demonstrable understanding of hyperscalers/as a service offerings.
• Strong understanding of the industry and market dynamics.
• Excellent organisational and multi-tasking skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and to be an outstanding team player.
• Results-oriented with a focus on customer satisfaction and business growth.
• Self-motivated, independent, and high-performance individual, with ability to learn and become productive quickly.
• Database or developer experience would be an advantage.
  
  

Why Couchbase?

Benefits

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - A Monthly Lifestyle Spending Account credit, an ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!
• Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.
  
  

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Disclaimer

Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

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