Customer Support Specialist

We are looking for a customer service-oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems in our products and provide support for all assigned areas. Serve as the first point of contact for customers seeking technical assistance over the phone or email. The goal is to make sure that customer value is maintained to the standards set forth by the company—4 days from our cool office and one day from home.

Requirements:

• Proven working technical experience in providing Help Desk or other Costumer support role
• Proficiency in Hebrew and English
• Working knowledge of help desk software, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Advantages

• Experience in the Educational industry (Supporting LMS systems, working with teachers and students)
• Active Directory or other similar solutions knowledge
• Working with international customers