Work Location: Holon, Israel - We work in a Hybrid working model (work from home a few times a week)

About Us

Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative, and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers’ digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers’ Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management. Sapiens’ team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific.

Job Description

The VP Cluster is the strategic link between the client and Sapiens for both operations and business development.

The VP Cluster is a businessperson who understands and manages the delicate balance of ensuring profitable growth of Sapiens’ business in a defined account/ s , ensuring quality project delivery, achieving its financial and timeline targets while assuring that the customer's satisfaction and loyalty are optimized.

The VP Cluster is a significant and senior role at the heart of Sapiens’ customer-facing operations. The effective and efficient execution of the VP Cluster role governs the overall business performance of Sapiens and is hence seen as very important by the company. The VP Cluster has ultimate responsibility for the customer and although cooperation and teamwork are required, it is the Program Director who has the final authority regarding customer oriented operational matters. The Program Director has end to end responsibility and accountability of all the program’s components and streams and has the responsibility to orchestrate all of them together as a one team.

Key Requirements For The Role

Technical knowledge, service delivery and relationship management skills, cultural, leadership, political and geographical management capabilities & experience

Ability To

• Connect between the business stakeholders and Sapiens team.
• Resolve issues related to budget, timeline, resources, tech constraints.
• Conduct planning and roadmap for all the services provided to Customer.
  
  

• Delivery:
• P lanning and managing the service delivery on a day-to-day basis.
• Accountable for all Sapiens delivery across all work streams & responsible for commercial engagement.
• Monitoring of service delivery performance and escalated issues across all key service metrics.
• Accountable for any release deployed to production.
• Strong connectivity and alignment with onshore and offshore teams to coordinate delivery.
• Strong connectivity and alignment with customer on-site team (in particular Delivery Mgr’s) to meet delivery targets.
• Responsible for delivery of change outcomes in alignment with the Customer delivery roadmap.
• Customer Management:
• Overall local Customer relationship management.
• Responsible for team engagement and embedding Customer values and behaviors to drive cultural alignment, contribute to organizational change management.
• Understand Customer and business strategies and how these align to industry trends, discuss value propositions.
• Operations:
• Operational excellence/cost and forecasting management.
• Resource planning, Recruitment, management and logistics, including utilization.
• Ensure adherence to Customer Business Systems and PMO standards, tools and processes – as agreed during transition & Issue and Risk Management.
• Set and agree annual KPIs around Improving efficiency, delivering of value.
• Contract management and commercials, i ncident manager in case of production incident.
• Responsible for the customer’s work pipeline and roadmap, presentation of it to the business.
• Reporting:
• Management Reporting, Present Sapiens monthly and weekly service reports, Monitoring, tracking and reporting on progress, SLA, KPI, Operational meetings, report of officers, Sapiens - Customer.
  
  

• 15 + years background in the IT industry.
• Excellent client relationship management skills and the ability to play a trusted advisor to customer executives.
• Experience with all aspects of project management practices.
• A history of delivering projects meeting requirements, on schedule and on budget.
• Experienced in working in a global matrix organization, good communication with peers.
• A self-starter who thrives in a fast-paced environment and has the ability to manage and prioritize concurrent work assignments.
• Motivated to succeed with a can-do approach.
• Experience in leading managers providing coaching, mentoring, and recruiting as needed.