Technical Support Engineer

Company Description

Teraworks is an innovative company founded by a team of cloud-tech experts who aim to help organizations adopt cloud services more efficiently, with fewer security concerns and faster time to market. We have extensive experience working with enterprises and start-ups of all sizes and understand the fine differences required between both. We provide end-to-end cloud solutions including - IAM, MDM, ITDR, Disaster Recovery And Business Continuity Planning and more.

Role Description

We’re looking for a Technical support Engineer who will Join our team and will be responsible for providing technical guidance and ensuring technical requirements to our clients.

The role includes planning, overseeing and managing the implementation of Teraworks' products for clients, providing technical support to internal staff, and designing and implementing IT solutions for client systems.

What will your job look like?

• Deploy and maintain security tools and systems in the filed of IAM, ITDR, MDM (and more)
• Write SOW and LLD\HLD documents.
• Provide Tier 1 technical support for Our Clients.
• Troubleshoot and support Access Management processes like certifications, workflows, provisioning policies, password policies, lifecycle events, reports etc…
• Participate in the full development process including design, implementation, test, documentation, review, and deployment.
• Develop and execute technical test cases and test plans for Cyber solutions.

All you need is...

• 1 year of experience in any IT Security field.
• Experience with Okta/Jumpcloud/other IAM solution.
• Certifications from Okta /Jumpcloud - big advantage.
• In-depth understanding of IAM and MDM concepts and processes - a must.
• Experience in implementing enterprise identity management and security solutions - advantage.
• Strong problem-solving skills and ability to work independently or as part of a team.
• Highly professional, self-motivated technical leader.