Community Experience Manager

About Mindspace

Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

Why you’ll love working at Mindspace?

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.

About the position

This full-time position is based in Petah Tikva. Responsible for building and maintaining our strong and diverse community, this position is perfect for developing your career in a fast-growing and exciting international company.

Applying your strong communication skills and passion for professional networking, you’ll be in charge of creating an all-around amazing customer-journey experience for Mindspace Ofer park community. Essentially, you’ll be the heart and soul of our unique community - caring, attuned to people’s needs, and exceptionally proactive.

Who is the Community Experience Manager?

The Activate Manager is the pioneer of Mindspace’s new project, 'Activate', piloting at Ofer Park in Petah Tikva. We are expanding our horizons and offering all of the benefits of being a Mindspace member to business centers. Business centers will enjoy glamorous events, a holistic wellness program, networking and professional development. The Activate Manager is everyone's best friend, the person who naturally makes meaningful connections and brings sunshine into every room. They will be responsible for building a thriving community of workers through fun events, networking, workshops, partnerships and more. The position spans from executing premium events, working with all tenants of the park from executives to juniors, keeping the tenant lounge up to standard, marketing our services, and overall being the face of Mindspace in the park.

The main responsibilities of the Activate Manager at Mindspace include (but are not limited to):

• Establish a strong community in your location via event planning and individual networking efforts
• Growing the community, keeping it fruitful and diverse
• Create an inclusive environment that fosters collaboration and creativity — both internally and externally
• Ensure that all operations at your location run without a hitch
• Maintain ongoing communications with the operation and maintenance teams to ensure that processes are running smoothly
• Taking an active role in growing and nurturing the Ofer Park community.
• Be the point of contact for your community members and solve all community-related issues
• In charge of the sales process of the event space and meeting rooms in the lounge.

Experience & Minimum Qualifications:

• 2+ years in community management roles - MUST, from a business center/a large, diverse community - a plus
• 1+ years in event planning from idea to fruition - MUST
• Strong oral and written communication skills in Hebrew and English - MUST
• Experience in sales
• Experience in social media (Facebook/Instagram)
• Familiar with CRM software such as SalesForce and HubSpot

Critical Competencies for Success:

• You’re an ace in execution with an ability to take a vision and bring it to life
• You understand business dynamics and know how to make everyone feel comfortable in a complicated business environment
• Your emotional intelligence is top-notch - you can connect to any type of person
• You love speaking in front of crowds, while also giving room for others to shine
• A problem solver – you are a highly resourceful thinker who is able to provide insightful, innovative solutions to any problem. You’re proactive in finding solutions rather than getting stuck on problems
• You are a mover & shaker, with strong interpersonal skills, that adapts well to a dynamic and fast-paced environment
• Using technology in your work is easy for you – including Windows, MS Office, Google apps, social networks tools, task management tools, etc. Mastering a new tool takes you no time
• You're a strong team player who is also capable and loves working independently in an effective manner
• You're excited about Mindspace after doing your research on who we are and what we do