Site Manager

Job Summary & Responsibilities

• Team Leader of Customer Service at Onto customer site in Israel
• Communicating with customers on a daily base
• Co-ordinate customer inquiries
• Taking ownership of Customer issues
• Raising support tickets to enable tracking of customer requests
• Follow-up and close customer requests -maintain consistent communication with customers
• Continuously improving customer service processes
• Generating field reports for service management
• Inventory control

Qualifications

Must Haves:

• Strong Proven ability to lead a team
• Experience in semiconductors, preferably metrology field
• Excellent interpersonal skills
• Clear communication
• Strong English and Hebrew

Desirable:

• Experience in logistics 
• University degree or equivalent
• Experience in Oracle ERP system
• Experience in managing external contractors

Location: Kiryat-Gat, Israel