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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Tesla

פתח תקווה

Tesla

פתח תקווה
מלאה

What To Expect
At Tesla, our Virtual Service Advisors consistently create a seamless and industry-leading ownership experience. From the moment a customer raises a concern or request (schedules a service visit) the Virtual Service Advisor is responsible for managing customer appointments and communication across digital platforms. By listening to the customer's concern and preparing visits in advance, this role ensures that we efficiently manage repairs, remotely diagnose or educate our customers to prevent Service Visits entirely.

A Virtual Service Advisor is part of Tesla's remote front line and is a brand ambassador, supporting our mission to accelerate the world’s transition to sustainable energy. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience. To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.

What You'll Do

Provide the highest level of Service Customer Experience, collaborate with local Service Centers (Front of House), Tesla Support and Sales, Service & Delivery (SSD) partners to ensure we provide a consistent Customer Experience across EMEA

Review Service Requests for your region/country to provide the best option to resolve Customer concerns; determine if customer concern can be resolved over the phone or OTA (over the air), remote or assign it to Diagnostic or Mobile Service Team as needed. Carry out customer education when required

Responsible for pre-arrival readiness, including but not limited to, communicating, clarifying maintenance items, identifying parts requests, and making Service Visits initiate parts request procedure.

Set expectations for repairs in accordance with new and used warranty guidelines and specifications

Anticipate Customer Mobility where appropriate, arranging alternative transportation solutions where possible

Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets

Ability to welcome temporary additional responsibilities to meet business needs

What You'll Bring

Possess an understanding of basic automotive techniques related to repair and servicing of vehicles

Ability to follow oral and written instructions with attention to detail

Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment

Effectively handle multiple priorities, organize workload, and meet deadlines

Proven ability to work and communicate effectively in a team-based environment and achieve a common goal

Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information

Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers

Ability to establish and maintain cooperative working relationships

Conflict management skills - ability to address and defuse difficult conversations and customer conflict

Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services

Digitally savvy - ability to adopt and adapt quickly to new technology and systems