Technical Support Engineer – Tier 3

Come Hack With Us!

Join us on our mission of protecting organizations against the most advanced attackers in the world!

Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited.

We are a unicorn with more than 320 employees around the globe, with over 800 customers in production in more than 50 countries!

Pentera has won various Industry Awards, including the Frost & Sullivan “Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ.

Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!

About the Role

We are looking for eager and talented individuals to join our growing Customer Solutions team.

You will be a part of a fast-growing cybersecurity company, learning and practicing high-end cyber skills from the best in the business and supporting customers globally. You will work with amazing people who work together to improve the cybersecurity field.

Roles & Responsibilities:

• Act as a frontline for all the customer needs and questions.
• In charge of finding the best and finest innovative solutions for any challenges that the customer may encounter along the way to full cyber resilience.
• Act as the lifeline between our customers and our company and communicate their needs to the product and development teams.
• Help guide the customer through the process of familiarizing themselves with the Pentera software.
• Help develop deployment plans for various infrastructures to support the Pentera software.
• Travel to our customers, both locally and globally, and perform high-end cyber security assessments and training.

Requirements

• 2 years of experience as a support engineer
• 2 years of experience as a System / Network administrator
• At least a 1 year of supporting systems on Windows & Linux platforms
• Proficient in troubleshooting, monitoring, and managing TCP/IP networks
• Vast scripting capabilities – python, bash, PowerShell, etc.
• Team player, self-sufficient, autodidact, and a friendly attitude
• Fluent English (written and verbal)

It will be great if you have:

• Experience with MongoDB
• Experience with customer-facing assignments
• Experience with information security/cyber systems and Penetration Testing tools

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!