Support Representative

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Joining our team would mean contributing to our highly responsive customer support center, where you will be the first Point of Contact for suppliers and buyers who use our system. You will act as Global Support - the party responding to all users.

You will need to manage customer concerns, solve problems creatively and collaborate with the Operations Department to constantly improve our customer experience.

It will report to the Support team leader.

Responsibilities:

• Support local & global users of Nipendo's Web Portal.
• Support onboard new customers and support.
• Provide customer support to existing customers.
• Work with Helpscout support system and with e-mail to provide users with high quality customer support.
• Lead training sessions for new/existing users around use of the Web Portal
• Become an expert user of the product, being able to navigate complex systems and solve problems.
• Investigate user issues to identify bugs and escalate incidents to Operations.
  
  

• Native English and Hebrew speaker, preference for American accent
• Ability to multi-task
• Ability to work remotely, independently, with guidance and support from Israel.
• A user-centric mindset
• Ability to navigate technical systems.
• Patience and skillful people-management under pressure
• An independent workstyle
• A flexible schedule to accommodate global clients.
  
  

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities