Account Manager at Priority Hospitality

Description

The Strategic Account Manager manages 10-15 strategic customer accounts, growing their business, achieving a high level of customer satisfaction, and building strong and solid relationships.

Responsibilities

• Develop a strategic, multi-year account growth plan. The plan should relate to both commercial and technological aspects of deepening the implementation and engagement of the customer with our products and services.
• Establish productive, professional, and interpersonal relationships with key personnel in assigned customer accounts across all levels: from CXO level to the ERP users.
• Act as the liaison between key customers and internal teams.
• Represent the customer's needs within the company and facilitate their relationships with different departments such as Product, R&D, Professional Services, and Support.
• Act as a trusted advisor for the customer, lead solution development efforts and suggest solutions and innovative ideas to meet client needs while ensuring alignment between customer's needs and Priority’s direction and resources.
• Conduct ongoing professional discussions with customers to present our most recent developments and roadmap and to find relevant solutions within our portfolio of products and services.
  
  

• Proven work experience as a Strategic Account Manager for large and complex customers.
• Solid sales or business experience in a B2B environment
• Excellent communication and interpersonal skills with an aptitude for building strong customer relationships
• Problem-solving attitude
• Strong negotiation skills
• Good understanding of IT and finance environments
• ERP knowledge – an advantage