IT Help Desk

חזרה למשרות

Webbing LinkedIn

22/11/2023
פתח תקווה

We are looking for an IT Help Desk specialist to join our growing team.

Your daily tasks include:

You will provide 1st and 2nd level of support to our global team for both software and hardware-related issues, ensuring efficient and effective problem resolution.
Educate users on how to use the IT infrastructure.
Execute IT procedures and tasks for employee onboarding and offboarding.
Diagnose and resolve technical challenges, focusing on identifying and addressing root causes.
Manage on-site networking tasks, warm-up points, port allocation to VLANs, office Wi-Fi maintenance, and effective network troubleshooting.
Develop and maintain system documentation, including configuration guides, process documentation, and knowledge base articles.
Document and maintain IT inventory, including hardware and software assets.
Contribute to on-call rotations, guaranteeing continuous assistance to a global team, including weekends and holidays.

Requirements:

English – High level – You can express yourself verbally by speaking and writing (a must).
Minimum 1-year experience in a similar role in a tech company.
Good knowledge of network protocols: IP, ARP, DHCP, DNS, HTTP, SMTP, SSL.
Experience working with cloud environment and SaaS tools: Microsoft 365, Intune, Azure.
Experience in maintaining office networks including Firewalls (preferably Fortinet).
Proficiency in diagnosing OS issues across diverse platforms including Windows, Mac, Android, and iOS.
Technical certifications such as CompTIA A+, Network+, Security+, CCNA, or MCSE are desirable.
Cybersecurity awareness - you understand the MFA, security threats, and how to prevent them.
You're not just into quick fixes – you're all about finding the root cause to save the day and prevent future issues.
Passion for technology and a strong inclination towards problem-solving.
A service-oriented mindset, where supporting employees is a primary mission.
Team player attitude with excellent coordination skills.
A proactive attitude toward continuous learning enables you to adapt and succeed in our fast-paced, evolving global environment.

What we offer:

Hybrid work
Work-life balance
Parking
Food allowance
Cellular plan
Unlimited data plan for traveling
Discount memberships
Growth opportunities
Professional development budget
Global company- working and collaborating with amazing people around the world
Fun working environment & company activities
And of course, air hockey and ping-pong tournaments!

You will report to the Help Desk Team Leader.

Please, send your CV in English.

About Webbing:

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.