IT Help Desk

We are looking for an IT Help Desk specialist to join our growing team.

Your daily tasks include:

• You will provide 1st and 2nd level of support to our global team for both software and hardware-related issues, ensuring efficient and effective problem resolution.
• Educate users on how to use the IT infrastructure.
• Execute IT procedures and tasks for employee onboarding and offboarding.
• Diagnose and resolve technical challenges, focusing on identifying and addressing root causes.
• Manage on-site networking tasks, warm-up points, port allocation to VLANs, office Wi-Fi maintenance, and effective network troubleshooting.
• Develop and maintain system documentation, including configuration guides, process documentation, and knowledge base articles.
• Document and maintain IT inventory, including hardware and software assets.
• Contribute to on-call rotations, guaranteeing continuous assistance to a global team, including weekends and holidays.

Requirements:

• English – High level – You can express yourself verbally by speaking and writing (a must).
• Minimum 1-year experience in a similar role in a tech company.
• Good knowledge of network protocols: IP, ARP, DHCP, DNS, HTTP, SMTP, SSL.
• Experience working with cloud environment and SaaS tools: Microsoft 365, Intune, Azure.
• Experience in maintaining office networks including Firewalls (preferably Fortinet).
• Proficiency in diagnosing OS issues across diverse platforms including Windows, Mac, Android, and iOS.
• Technical certifications such as CompTIA A+, Network+, Security+, CCNA, or MCSE are desirable.
• Cybersecurity awareness - you understand the MFA, security threats, and how to prevent them.
• You're not just into quick fixes – you're all about finding the root cause to save the day and prevent future issues.
• Passion for technology and a strong inclination towards problem-solving.
• A service-oriented mindset, where supporting employees is a primary mission.
• Team player attitude with excellent coordination skills.
• A proactive attitude toward continuous learning enables you to adapt and succeed in our fast-paced, evolving global environment.

What we offer:

• Hybrid work
• Work-life balance
• Parking
• Food allowance
• Cellular plan
• Unlimited data plan for traveling
• Discount memberships
• Growth opportunities
• Professional development budget
• Global company- working and collaborating with amazing people around the world
• Fun working environment & company activities
• And of course, air hockey and ping-pong tournaments!

You will report to the Help Desk Team Leader.

Please, send your CV in English.

About Webbing:

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.