Solutions Engineer

About Us

Demostack is the world's first Demo Experience Platform. Our solution allows customers to create, share, and track personalized demo experiences for every prospect, without requiring expensive R&D resources or traditional demo infrastructure. Our global team is on a journey to transform customers’ demo environments and we want you to join!

The Solutions Team

We are customer-facing product experts who are accountable for the technical aspect of the sale. The Solutions team is responsible for driving Demostack’s growth by guiding potential customers through a technical evaluation and onboarding to ensure long-term happiness and success.

The Opportunity

Solutions Engineers help qualify and close opportunities, lead implementations, and assist in post-sale support. As an SE at Demostack you will provide product and technical expertise through deep discovery, product demonstrations, technical evaluations, post-sale implementations and renewal/expansion support. During implementations, you will lead our customers through Architecture Workshops, hands-on training, and technical configurations. SEs also collaborate closely with our Product team to help prioritize features based on input from the field. 

You Will

• Craft and execute on evaluation plans with potential or current customers that clearly define a path to successful go-live
• Build consultatory relationships with customers and own the technical solution
• Partner with our Sales team to articulate the overall Demostack value proposition, vision and strategy to customers
• Conduct deep technical discovery
• Validate customer applications and demo flows
• Work with customers and our Product team on any identified issues or concerns to successful conclusion
• Deliver roadmap, technical and InfoSec briefings / presentations to potential customers
• Help scale the Solutions team by documenting and sharing knowledge within the team, and with other teams at Demostack.

You Are

• Based in Tel Aviv and comfortable working shifted hours (Eastern time zone) 
• Someone with a minimum of 3 years in a Technical Account Manager, QA, Implementation Specialist, Presales, Solution Sales, or Technical Consulting
• An exceptional communicator, both written and oral. 
• Experienced working across cultures and time zones, with the willingness to meet occasionally before or after hours to accommodate colleagues across the globe
• Passionate about educating customers on demo best practices and driving demo environment governance inside their organization
• Experienced working in SaaS, specifically products that require some front-end understanding (HTML, CSS, JS, Browser tools…)
• Able to embrace ambiguity, and take action even if you don’t feel 100% ready to
• Familiar with modern front-end web concepts, architecture and web services
• Understanding basic DevOps concepts - source control, CI/CD, environments
• Able to understand and modify html, css, javascript and JSON.

Extra Credit:

• Demo2Win, Great Demos, Force Management or other presales training
• Thought leadership - speaking, writing or panel experience
• Basic knowledge of programming concepts such as conditionals and regex
• Experience coding in Javascript or Python