Customer Service & Support Engineer

We are searching for a motivated and experienced Service&Support Engineer to be accountable for the technical and operative aspects of our warehouse robotic solution. Your goal will be to provide outstanding customer service to our clients by developing effective customer technical service procedures and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven hands-on experience working in a customer service technical position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), the ideal candidate will also demonstrate strong leadership and interpersonal skills.

Providing full hands on technical support for a multi-disciplinary system:

• Mechanical
• Mechatronics
• Software \ AWS
• Electronics
• Respond to customer service issues in a timely manner.
• Maintain direct interface with R&D team for continuous improvement of the system.
• Bash scripting and automating software tasks.
• Troubleshooting computer errors (such as env installations, etc..).
• Provide guidance for field support technicians.
• Investigating logs with an understanding \
• Support management in building service infrastructure:
• Implementing service systems to log service events - breakdowns, preventive maintenance, etc.
• Setting up service and support guidelines / knowledge base.
• Managing parts inventory.
• Defining and creating service reports of system performance
  
  

• Practical electronic\mechanical engineer - must
• At least 5 years of experience with hands-on customer service position.
• Experience with multidisciplinary systems – must (mechanics/electronics/SW)
• Ability to work under pressure.
• Outstanding written and verbal communication skills in English and Hebrew – Other languages - an advantage
• Willing to travel aboard at least 50% .
  
  

• Experience in robotics (ROS)
• Experience with SQL.
• Experience with bash scripting.
• Experience with git.
• Experience with Linux operating systems
• Experience with mechanical assemblies.