Technical Support Lead

STARTICA is looking for a Tech Support Lead who will provide high level of IT service to the top management of a big financial company.

The job responsibilities include:

• Managing all the tasks connected to the functioning of network systems.
• Improving customer servise processes, working on customer journey.
• Hands-on troubleshooting, proactive management, technical management of sensitive projects.
• Maintaining high availability of all systems.
• Leading the direct communication with senior managers, during non-working hours as well.

Requirements:

- Over three years of experience in HO technical support.

- High technical background.

- Ability to manage projects and motivate employees.

- High learning ability.

- Experience in dealing with VIP - an advantage.

- Experience in managing measurement and control of service processes.

Apply now and let's discuss details.

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