VMware support engineer

We are looking for a talented VMware support engineer to join our team!

location: Raanana (hybrid)

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .

• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

• Evaluate unique or complex installations or configurations and make recommendations for resolution.

• Articulate clearly in writing and verbally. Add case resolution to KMS.

• Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

• Develop partnership with and assist the Sales Pursuit team.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.

• 1-3 years experience in relevant technologies and customer environments.

• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.

• Experience in troubleshooting in a technical environment.

• Excellent analytical and problem solving skills.

• Software and hardware knowledge of computing, storage and peripheral devices.

• Advanced proficiency with case management databases and tools.

• Superior customer service skills.

• Phone and remote support experience. E-support experience and knowledge .

• Understand the customer to be