Microsoft Dynamics CRM System Analyst

We are on the lookout for a talented Microsoft Dynamics CRM System Analyst to play a pivotal role in our team.

Join us and be at the forefront of shaping innovative solutions for our clients.

Responsibilities:

• Responsible for eliciting requirements from stakeholders to define a complex system.
• Facilitate requirements elicitation sessions, lead conversations regarding requirements exploration and definition throughout the design process.
• Experienced with a scaled agile approach and Scrum.
• Manage the product backlog defining themes, epics, features and user stories and tracking the backlog to define MVP's for releases.
• Familiarity with modern requirement elicitation and definition practices such as user story journey, story maps, product posters and roadmaps.
• Take detailed notes on client requirements and translate them into user stories.
• Responsible for the creating and contributing to lifecycle documentation for a system including but not limited to Software Requirements Specification, Installation/Operations Manuals, Vision and Scope, and Software Design Document.
• Responsible for analyzing a problem and/or requirement to ensure root need is defined and understood.
• Determine business processes and define/model these processes to manage communication between the business and dev team.
• Provide advice on the future of Dynamics 365 and Power Platform and how this will affect customer needs in the future.
• Provide Dynamics 365 and Power Platform implementation support.
• Organize and visualize the work to help manage customer expectations and delivery of work.

Requirements:

• 3-5 years of proven experience functioning as a System Analyst.
• Knowledge and experience with Dynamics 365 and Power Platform (advantage) as Business Analyst.
• Outstanding attention to detail is essential.
• Excellent writing skills for system documentation (HLD, DD) help guides, and marketing materials.
• Advanced knowledge of backlog management and user story creation.
• Advanced knowledge of Agile principles and Scrum and/or Kanban practices.
• Understanding of Microsoft Visio and Microsoft Project.
• Bachelor's degree - program of study in Management Information Systems, Computer Science or a closely related field.
• Good interpersonal skills and the ability to work in a team environment is needed.
• Strong analytical, research, critical thinking skills and ability to problem-solve in a fast-paced environment.
• Demonstrate understanding of software development lifecycle, standard processes and best practices.
• Strong communication skills, with excellent ability to write, speak and present to large and small groups and effectively translate technical issues to non-technical audiences.
• Superior customer service skill.