Tech Support Engineer Tier 2-3

Cynet is looking for a Tier 2-3 Support Engineer to join our expanding Technical Support group in EMEA.

• In this role, you will be part of the technical spearhead within our Global Technical Support organization and provide level-2 and level-3 technical support for Cynet products.

What Will You Do:

Cynet Technical Support group provides top-level technical support for worldwide clients and is responsible for:

• Installation, configuration, and fine-tuning of Cynet products remotely and on-site
• Working with customers to ensure full deployment and support
• Creating technical documentation and knowledge base for customers
• Providing formal remote and on-site training with on-the-job training to Cynet customers
• Providing Tier 2-3 support – including in-depth investigations and providing workarounds to various problems while meeting SLAs
• Working closely with the SoC and R&D teams to ensure quick resolution
• Understanding customer needs and helping to shape the Cynet product

Requirements:

Cynet Technical Support group provides top-level technical support for worldwide clients and is responsible for:

• Installation, configuration, and fine-tuning of Cynet products remotely and on-site
• Working with customers to ensure full deployment and support
• Creating technical documentation and knowledge base for customers
• Providing formal remote and on-site training with on-the-job training to Cynet customers
• Providing Tier 2-3 support – including in-depth investigations and providing workarounds to various problems while meeting SLAs
• Working closely with the SoC and R&D teams to ensure quick resolution
• Understanding customer needs and helping to shape the Cynet product