עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
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השימוש חינם, ללא עלות וללא הגבלה.
As a leader in online learning, VinciWorks is looking for an eager and talented person to join our customer support team and help us improve our customer experience. In this role you’ll be responsible for responding to client needs by email and online meetings, liaising with our full customer success team and being proactive in making our customer experiences better every day.
You will need strong verbal communication skills to succeed in this role, as well as the ability to work well under pressure. You don’t need to be a programmer, but you will need to be comfortable with technical products. We are looking for a hard working ‘people person’ to engage with our clients and help us continue providing outstanding customer support.
This role is a fantastic opportunity for talented employees looking to get started in the world of customer success. We are looking for talent over experience - you do not need to have years of experience in the field to apply for the role.
LocationWe are a hybrid team, splitting our time between our office in Jerusalem and work from home.
Responsibilities- Provide first level non-technical support directly to clients in a timely manner
- Support our Technical Support Specialist on technical investigations and procedures
- Help us ‘fix it twice’. Sometimes a client will need a quick solution. However we want someone who will help us solve bigger problems to reduce issues for future clients.
- Mother tongue English
- High level of written and verbal communication skills
- Positive attitude, empathy, and high energy
- Strong organisational and problem-solving skills
- Strong Excel skills
- Monday - Friday work week
The salary range for this position is 9,000 to 13,000 shekel per month.
About VinciWorksFounded in 2004, VinciWorks is a profitable and growing company passionate about delivering state-of-the-art products in e-learning, regtech, risk and compliance. VinciWorks has established itself as a global authority in risk and compliance software and training.
VinciWorks has a flexible, friendly, startup-type work environment with a bright, passionate and collaborative team. Our office is on the 15th floor of the Jerusalem Technology Park with breathtaking views of the Jerusalem hills, a great kitchen and a 30 meter terrace overlooking the city.
Our core values are:
- You don’t need permission to innovate
- Nothing should be done today just because it was done yesterday
- Say what you think
- Take responsibility
- Aspire to understand the business end to end
- Always be growing
- Embrace hard decisions and move fast
- Open communication is more efficient than rigid process
Work-life balance at VinciWorks is important. We can discuss personal situations as they arise so that your needs and the needs of our team are met. We are here to make it work!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
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