Customer Education Writer

Description

About us

HiBob was founded to modernize HR tech. Our intuitive and data-driven platform, Bob, was built for how people work today: globally, remotely, and collaboratively.

Since its launch in late 2015, Bob has achieved consecutive triple-digit year-over-year growth and become the HRIS of choice for more than 1,000 modern, midsize, and multinational companies who understand that a powerful, agile HR tech suite is mission-critical and a key driver of organizational success.

Fast-growing companies across the globe, such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia, rely upon Bob to help their HR and managers connect, engage, develop, and retain top talent.

HiBob is a vibrant, dynamic, happy place to work. A start-up with an amazing culture and bright and resourceful people in London, Amsterdam, New York, Melbourne, and Tel Aviv.

About The Role

As part of the Customer Education team at HiBob, your primary focus will be to build and evolve customer education content. You will be an important part of our strategic goals to help educate our internal stakeholders, onboard customers, increase their product usage, and retain them. In this role, you will collaborate closely with product, customer support, and customer success teams, being strategic, collaborative, and hands-on.

About You

You are an enthusiastic and results-driven education writer with the right mix of creative and technical. You have a gift for language and communication, both written and in-person, with an eye for detail and design. You can take technical concepts and turn them into simple language and logic to create a delightful experience that helps users accomplish their goals. Above all, you are passionate about clarity, quality, and simplicity.

What You Will Do

Joining HiBob as a Customer Education Writer, you'll play a pivotal role in creating educational materials and training programs to enhance the understanding and utilization of our products among customers and internal stakeholders. Collaborate cross-functionally with our support, sales, customer success, and product teams to ensure a seamless and comprehensive educational experience.

Responsibilities

• Content Creation: Develop comprehensive how-to guides and other instructional materials to educate users and stakeholders.
• Training Programs: Shape and execute key training initiatives to facilitate understanding and product adoption.
• Collaboration: Work closely with Product Managers and Customer Experience teams to craft user-friendly help articles.
• Innovation: Drive the creation of engaging experiences that captivate our Go-To-Market team and customers.
  
  

Requirements

• Experience: Minimum of 3 years as a technical writer within a hi-tech company.
• Versatility: 3 years of experience in Product, Product Marketing, Customer Success, or Marketing, particularly in a SaaS environment.
• Language Skills: Native English speaker with exceptional writing and editing abilities.
• Technical Aptitude: Comfort and proficiency in a highly technical environment is essential.
• Communication: Outstanding verbal and written communication skills, capable of simplifying complex technical concepts.
• Expertise: Demonstrate the ability to communicate intricate technical ideas in an accessible manner.
  
  

This role offers a unique opportunity to shape the educational landscape of our products and services, making a direct impact on both our customers and internal teams.

If you're an adept communicator, possess a knack for technical content, and thrive in a collaborative, innovative environment, we'd love to hear from you.

Join us in revolutionizing customer education at HiBob!

Advantage: Give us a lens into what we’d see if we could watch you at work

• Please provide samples of educational material, including written articles you have created.
  
  

Benefits

Join our village

Benefits

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• We have a flexible hybrid working model
• Work from home allowance- to get your home office set up!
• Payment for sick leave from the first day
• 2 Social Impact days per year for volunteering
• Annual Headspace subscription and wellness benefits
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• 10 bis or cibus/wolt- you get to pick!
• Transportation allowance
• Dog-friendly
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - 3 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
  
  

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!