Field Services Engineer

At Fabric, we enable retailers and brands to profitability scale both their online and brick-and-mortar business with a high density, high-throughput automated fulfillment platform. With its proprietary software-driven robotics, Fabric is developing a micro-fulfillment solution that enables businesses to increase their fulfillment capacity and overcome labor scarcity, guarantee accuracy, and meet growing consumer demand. Whether it’s for e-commerce fulfillment in a distribution center, back-of-store fulfillment, or B2B replenishment, Fabric enables brands to control costs while delivering an engaging, branded experience that helps strengthen their customer relationships.

Founded in 2015, Fabric has raised $338 million to date and is backed by Aleph, Corner Ventures, Canada Pension Plan Investment Board (CPPIB), Evolv (Kraft Heinz), Innovation Endeavors, La Maison, Playground Ventures, and Temasek.

Field Service Engineer

We are looking for a Field Service Engineer to join our Service team in Be’er-Sheva, Israel.

The Team

Fabric’s professional services team is responsible for all the technical aspects of keeping the robotic system up and running.

Our team is working on-site, ‘hands-on’, verifying that our robots and the entire operational cycle are exceeding expectations.

Our team comprises system engineering experts, technology system integrators, IT and field system technicians.

Job Overview

Service engineers are required to diagnose, repair, and maintain our robotic system while collaborating with other teams (SOC, system integration, Tier 3, and more) to improve our system’s robustness and reliability.

Responsibilities range from onsite servicing for robots and stations to developing support methodologies, reporting, and tools.

What you’ll do

• Maintenance, repair, and installation of our robotics hardware environment.
• Technical training and mentoring of new support technicians.
• Defining and writing procedures for maintenance, recovery, and deployment of robots and stations.

Who you are

• Hands-on technical skills - a must
• Willingness for non-routine work hours (working in shifts, including weekends and nights) - a must
• Technical degree or training
• Experience with fieldwork
• Experience with a multidisciplinary system - an advantage
• Team player with excellent communication skills
• Willingness to work abroad if needed
• Proficiency in spoken and written English