Operation Strategy Lead - General Medicine

Roles and responsibilities for the overall success of the proposal development process within the General Medicine Team space; from RFP receipt through client decision. Provides leadership and ownership of operational strategies, bid defense hand=off, and accountability for all related operational proposal deliverables, resulting in an increased RFP hit rate, and positive business growth. Leverages all opportunities to achieve targets while enhancing customer relations. Primarily responsible for RFPs and supplemental documents for complex, multi-region, multi-service clinical development projects/programs, partnership and prospective selling initiatives and related client deliverables.

Converts commercial win strategy into operational strategy that maximizes RFP hit rate resulting in business growth for Gen Med; determines the level of proposal deliverable and key operations messages and supports the triage process within clinical operations to meet proposal deliverables.

Ensures budget reflects operational strategy and manages operations proposal deliverable in order to achieve PPD profitability targets.

Collaborates with therapeutic and cross functional leadership team to assess success and profitability and ability to execute to plan, assessing process and bidding algorithms.

Drives the development of the operations segment of the proposal deliverable within prescribed timelines, disseminates operational strategy to proposal team and develops KPI's, ensuring a successful operations segment of the deliverable.

Partners with Clinical operations, Commercial organization and MMS to enhance proposal efficiency management in order to decrease COS.

Directs operations escalation process and advises commercial strategy team.

Recommends and supports revisions per processor Clinical Operations post-award to successfully execute proposal.

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 15+ years’) or equivalent combination of education, training, & experience.

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Ideally experience in the General Medicine therapy area

Knowledge, Skills and Abilities:

Proven leadership skills in a matrixed environment; proven ability to effectively influence executive/c-suite team members relative to contribution to client deliverables

Comprehensive understanding of the clinical project management, the business organization and functional areas and business strategy

Excellent customer relationship management skills and strong commercial acumen

Ability to work in a high pressure/time sensitive environment including the ability to handle multiple issues on multiple projects simultaneously

Expertise in proposal development and demonstrated strategic planning skills

Strong organizational agility, negotiation skills, and demonstrated drive for results

Proven ability to build peer relationships and effective teams with demonstrated global and cultural awareness

Effective coaching, persuasion and mentoring skills

Excellent analytical skills, oral and written communications, strong attention to detail, prioritization and time management proficiencies

Comprehensive understanding of sponsor/CRO business practices and advanced knowledge of operational/financial practices, SOPs, GCPs, and FDA/ICH guidelines with the ability to analyze and evaluate processes and procedures